The emergency cash advance service is no longer available through DKV ASSIST
DKV announces that the emergency cash advance service is no longer available through DKV ASSIST.
Honestly, mainly because of how it has shaped me to be a stronger and happier person. Yes, the time spent in this position has helped me grow professionally, but I also believe that it has made my personal life better.
In the most cases I spend days on the road visiting our clients and trying to find new leads. My day is filled with new acquaintances, new challenges, and new knowledge, going from client to client. Even when I am in the office catching up on paperwork, I am assisting my clients, informing them about our products, and generally showing them why we are leaders on the market.
It is indeed a challenge, always striving to provide our clients with assistance, expertise and services above the competition, but this is what makes us one of the best in the market. It is also time consuming because of the complexity of changing tolls, cards, VAT services etc.
… maybe being a bit of a chameleon. You cannot have the same behaviour with all customers. The most important thing is to “feel” the customers’ needs, expectations, knowledge and adjust your approach accordingly. It is of great importance that customer feels confidence in you, and trusts in your abilities to help them find the best solutions for any case and any problem.
My favourite part is definitely winning new clients. It can be quite a rush when I sign a contract with bigger clients. It is at point I know that despite heavy competition, I can convince them that we can take care of them better than anyone else.
I am sure that I have made plenty of mistakes over the past 7 years. There is a fresh one that I would consider one of the bigger ones.
I got confused when I visited one customer for the first time, he has been my client from the time I worked in tele-sales and everything I knew was from phone calls. I recommended routes for him and mentioned some alternatives, told him which gas stations are best for him, but he just looked at me…
He then asked me if I know who he is and what company I am just visiting. Turns out, I was thinking of my next appointment, and this was a first meeting with a new client. In my defence, they do share the same first name. 🙂
I would tell them to be patient, focused on his/her role, not to give up even if sometimes you are facing a lot of negative attitudes and rejections. After many years in this company, I can say that I am feeling satisfied because I “survived” many obstacles, and my self-confidence has grown substantially.
I have been a part of the group over 11 years, since the day it was first founded in Serbia. At Affinity my first role was part of the customer care team, supporting sales in the aftersales activities. For the past 7 years I am in sales, starting in a tele-sales role and then I have moved to field sales, which I find much more suits my personality.
I wished I knew how much our clients liked to talk, and especially how much I can use the information I get from them to better prepare for the ‘fight’ with our competitors. Being in tele-sales, I was ready to present our services advantages, but in the field it is easier to find other ways of winning clients.
This role is very dynamic, full of challenges, full of advantages, so every day I allows me to improve myself and to develop my knowledge. I wake up every morning with smile on my face and think about what the next win is for today.
DKV announces that the emergency cash advance service is no longer available through DKV ASSIST.