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Assistance Telephone Numbers for Affinity-DKV Clients

Whether truck towing service, flat tire or even a defective car, we offer our customers immediate assistance around the clock in many European countries. In 92% of all cases, breakdowns can already be repaired by us on site.

The support is available 24h and 7 days a week through the International Free Call

In case of difficulties concerning your Affinity-DKV card, you can get 24/7 support at the number 00800 365 24 365 or at the relevant emergency number of the country you need – available below.

Moreover, using the DKV Mobility App, you have access to all DKV Mobility’s services – from practically anywhere – and also you get access to International Free Call for DKV Assist – App Store,  Google Play Store

The Country Assistance Telephone Numbers

  • Austria
  • Belarus
+43 362 2723 03 +7 495 1815 306
8 820 0071 0365 national
  • Belgium
  • Bosnia-Herzegovina
+32 112 5221 1 +386 2616 5826
  • Bulgaria
  • Croatia
+359 2804 3805 +386 2616 5826
  • Czech Republic
  • Denmark
+420 296 339 648 +45 757 2774 0
  • Estonia
  • Finland
+370 5249 1109 +45 757 2774 0
  • France
  • Georgia
+33 130 5256 91 +7 495 1815 306
  • Germany
  • Greece
+49 221 8277 9564 +49 221 8277 9319
  • Hungary
  • Ireland
+36 14 39 14 02 +353 152 557 47
  • Italy
  • Kazakhstan
+39 047 2275 160 +7 495 1815306
  • Kosovo
  • Latvia
+386 2616 5826 +370 5249 1109
  • Liechtenstein
  • Lithuania
+39 047 2275 160 +370 5249 1109
  • Luxembourg
  • Moldova
+32 112 5221 1 +40 264 2079 24
  • Montenegro
  • Morocco
+386 2616 5826 +49 221 8277 9289
  • Netherlands
  • North Macedonia
+49 221 8277 9234 +386 2616 5826
  • Norway
  • Poland
+45 757 2774 0 +48 618 3198 82
  • Portugal
  • Romania
+34 934 6311 81 +40 264 2079 24
  • Russia
  • Serbia
+7 495 1815 306 +386 2616 5826
8 800 7070 365 (national)
  • Slovak Republic
  • Slovenia
+420 296 339 648 +386 2616 5826
  • Spain
  • Sweden
+34 934 6311 81 +45 757 2774 0
  • Switzerland
  • Turkey
+39 047 2275 160 +90 216 5600 792
  • Ukraine
  • United Kingdom
+43 3622 72300 645 +44 175 66 365 24

 

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News & Events

Spain: temporary measures on VAT and excise duties (March–June 2026)

Dear customer,

We inform you that the Spanish authorities have introduced a set of temporary measures aimed at reducing fuel costs in the transport sector, applicable from 22 March 2026.

Application period
The measures entered into force on 22 March 2026 and are applicable until 30 June 2026, as published in the Boletín Oficial del Estado (BOE).
Temporary reduction of the VAT rate
The VAT rate for diesel has been temporarily reduced from 21% to 10%.
The application of the reduced rate in June 2026 depends on the evolution of the Consumer Price Index (CPI) for the month of April:

If the CPI does not exceed the level of April 2025 by more than 15%, the VAT rate will return to 21%.
If the CPI exceeds this 15% threshold, the reduced rate of 10% will continue to apply in June.

Products covered by the reduced VAT rate: Petrol, Diesel, Hydrocarbons (except coal and solid hydrocarbons)

Excise duty measures – professional diesel

The excise duty refund (EUR 0.049/litre) is temporarily suspended and set at zero.
A temporary aid of EUR 0.20/litre is granted to diesel beneficiaries.
This aid:

Applies to transport operators eligible for the partial refund of excise duty on hydrocarbons;
It is only available for vehicles registered with the Agencia Tributaria;
Temporarily replaces the standard excise duty refund mechanism.
The granting of the aid is conditional on payments being made by fuel cards for diesel.

The Affinity Team

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