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What to do in case of a stolen or lost Affinity-DKV Card

Here are some useful steps that must be taken immediately when your Affinity-DKV card has been stolen or lost.

Step 1 – Limit the card for misuse

The very first step for your card is to set individual limits on consumption figures. The card is automatically blocked as soon as these limits are reached.
Independently of this, DKV has a specialist misuse and prevention team continuously checking the plausibility of transaction data. Sometimes, when we see transactions that deviate from their usual fuelling structure we contact the client for clarifications. The misuse of the card can occur when the card is stolen, lost or because of employee fraud.

Step 2 – Block the card immediately

In case you see any of the transactions that are not yours, or that DKV card is lost/stolen, you can block the card trough your account on web page: DKV Mobility – You drive, we care. The partner for your fleet (dkv-mobility.com) following next instructions:

  • Log in on your account
  • Click on option: Cards and prices
  • Then: Service cards overview and click on the stolen/lost card
  • Deregister/block service card:

Our card blocking service can be contacted via an international number. It does not make any difference whether you lost it locally or it took place abroad. Whether in your country or abroad, the customer receives our fullest support. Use the international tel: +49 221 8277 9697
Also, in the event of card blocking, you can send an email to cardstop@dkv-mobility.com.

Step 3 – Report the theft to police

In the case of theft – the user should have the fuel card blocked immediately and report it at the nearest police station.
Caution is also called for if the vehicle shows signs of being broken into but the fuel card is still there. The card could have been copied or replaced with an earlier stolen card. Therefore the data on the card must be checked and, if necessary, the card blocked.

Affinity and DKV have taken card security very seriously for a long time, investing significantly over the years in security processes and technology. As a result, we have been able to minimize losses due to card theft and misuse. We continue to work to enhance our card and authorisation technologies to further improve the situation in the future.

 

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News & Events

Spain: temporary measures on VAT and excise duties (March–June 2026)

Dear customer,

We inform you that the Spanish authorities have introduced a set of temporary measures aimed at reducing fuel costs in the transport sector, applicable from 22 March 2026.

Application period
The measures entered into force on 22 March 2026 and are applicable until 30 June 2026, as published in the Boletín Oficial del Estado (BOE).
Temporary reduction of the VAT rate
The VAT rate for diesel has been temporarily reduced from 21% to 10%.
The application of the reduced rate in June 2026 depends on the evolution of the Consumer Price Index (CPI) for the month of April:

If the CPI does not exceed the level of April 2025 by more than 15%, the VAT rate will return to 21%.
If the CPI exceeds this 15% threshold, the reduced rate of 10% will continue to apply in June.

Products covered by the reduced VAT rate: Petrol, Diesel, Hydrocarbons (except coal and solid hydrocarbons)

Excise duty measures – professional diesel

The excise duty refund (EUR 0.049/litre) is temporarily suspended and set at zero.
A temporary aid of EUR 0.20/litre is granted to diesel beneficiaries.
This aid:

Applies to transport operators eligible for the partial refund of excise duty on hydrocarbons;
It is only available for vehicles registered with the Agencia Tributaria;
Temporarily replaces the standard excise duty refund mechanism.
The granting of the aid is conditional on payments being made by fuel cards for diesel.

The Affinity Team

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