Here are some useful steps that must be taken immediately when your Affinity-DKV card has been stolen or lost.
Step 1 – Limit the card for misuse
The very first step for your card is to set individual limits on consumption figures. The card is automatically blocked as soon as these limits are reached.
Independently of this, DKV has a specialist misuse and prevention team continuously checking the plausibility of transaction data. Sometimes, when we see transactions that deviate from their usual fuelling structure we contact the client for clarifications. The misuse of the card can occur when the card is stolen, lost or because of employee fraud.
Step 2 – Block the card immediately
In case you see any of the transactions that are not yours, or that DKV card is lost/stolen, you can block the card trough your account on web page: DKV Mobility – You drive, we care. The partner for your fleet (dkv-mobility.com) following next instructions:
- Log in on your account
- Click on option: Cards and prices
- Then: Service cards overview and click on the stolen/lost card
- Deregister/block service card:
Our card blocking service can be contacted via an international number. It does not make any difference whether you lost it locally or it took place abroad. Whether in your country or abroad, the customer receives our fullest support. Use the international tel: +49 221 8277 9697
Also, in the event of card blocking, you can send an email to cardstop@dkv-mobility.com.
Step 3 – Report the theft to police
In the case of theft – the user should have the fuel card blocked immediately and report it at the nearest police station.
Caution is also called for if the vehicle shows signs of being broken into but the fuel card is still there. The card could have been copied or replaced with an earlier stolen card. Therefore the data on the card must be checked and, if necessary, the card blocked.
Affinity and DKV takes card security very seriously for a long time and we invested a great deal over the years in security processes and technology. As a result, we have been able to reduce losses due to card theft and misuse to a minimum. We continue to work to enhance our card and authorisation technologies to further improve the situation in the future.
