« Back to news list

How to access DKV Assist (Steps and useful information)

We provide round-the-clock support to our customers across 45 European countries, offering assistance ranging from basic troubleshooting to towing for repairs.

Our network of partners is equipped to deliver a comprehensive array of services, including both simple and complex repairs, general inspections and emissions checks, as well as maintenance for cooling systems and tires.

 

How to access the DKV Assist service

  1. Make sure the repair and service station has DKV acceptance
  2. Call the helpline number relevant to your country. You can find the support number for each country by accessing this LINK.
  3. The support service operator will send key information to Affinity regarding the estimated costs for approval/rejection
  4. The Affinity consultant will perform the necessary checks and contact you
  5. Once both parties (client and Affinity) reach an agreement, you will be sent a form via email which requires your signature and stamp.

 

You will handle the organization of the intervention directly with the service provider to establish all the details concerning the costs associated with this service.

« Back to news list

News & Events

Spain: temporary measures on VAT and excise duties (March–June 2026)

Dear customer,

We inform you that the Spanish authorities have introduced a set of temporary measures aimed at reducing fuel costs in the transport sector, applicable from 22 March 2026.

Application period
The measures entered into force on 22 March 2026 and are applicable until 30 June 2026, as published in the Boletín Oficial del Estado (BOE).
Temporary reduction of the VAT rate
The VAT rate for diesel has been temporarily reduced from 21% to 10%.
The application of the reduced rate in June 2026 depends on the evolution of the Consumer Price Index (CPI) for the month of April:

If the CPI does not exceed the level of April 2025 by more than 15%, the VAT rate will return to 21%.
If the CPI exceeds this 15% threshold, the reduced rate of 10% will continue to apply in June.

Products covered by the reduced VAT rate: Petrol, Diesel, Hydrocarbons (except coal and solid hydrocarbons)

Excise duty measures – professional diesel

The excise duty refund (EUR 0.049/litre) is temporarily suspended and set at zero.
A temporary aid of EUR 0.20/litre is granted to diesel beneficiaries.
This aid:

Applies to transport operators eligible for the partial refund of excise duty on hydrocarbons;
It is only available for vehicles registered with the Agencia Tributaria;
Temporarily replaces the standard excise duty refund mechanism.
The granting of the aid is conditional on payments being made by fuel cards for diesel.

The Affinity Team

Read more news »

Newsletter Sign up to recieve email updates.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.